Your email is down.
Your server won't start.
Your team is waiting.
IT support that speaks your language - from Cape Town's most experienced team.
30+ years
In IT support since 1992. Cape Town since 2012.
99.9% uptime
Across all managed clients
83% same-day
Issues resolved before close of business
When your IT breaks, this is what we fix
We looked at thousands of support tickets to find out what actually goes wrong in Cape Town businesses.
These are the problems we solve every day - in your language, not ours.
Outlook won't open. Email not sending. Mailbox full.
Email problems make up nearly 1 in 4 of all our support tickets. Whether it's Outlook refusing to start, emails bouncing, or a full Microsoft 365 migration, we deal with it daily. When one client's Outlook wouldn't open, we found 14 corrupt mailbox files totalling 200GB, and had it running the same day.
WiFi down. VPN not connecting. Internet crawling.
Your team can't work if they can't get online. We diagnose and fix network problems, from a single WiFi dead spot to a full office connectivity failure. We set up, manage, and monitor your network so you don't have to wonder why it stopped working.
Locked out. Password forgotten. Can't reach the server.
"Reset my password" and "I can't access my files" are some of the most common requests we get. We handle user access, permissions, folder sharing, and onboarding new staff, quickly and without fuss.
Suspicious email. Virus warning. "Have we been hacked?"
Phishing emails, malware alerts, and security scares are stressful. We deploy proper antivirus protection, set up email authentication (SPF, DKIM, DMARC) to stop spoofing, and respond fast when something suspicious happens. Our proprietary BEACON Managed DMARC platform monitors your email domain around the clock.
Five plans. Plain names. No Surprises.
We don't hide behind "Bronze/Silver/Gold" packages where you can't tell what's actually included. Each plan has a name, a clear purpose, and features you can understand without a glossary.
Lite
Best for: Small businesses with occasional IT issues
Call us when something breaks. No monthly fees, no contracts, no commitment. You get access to our experienced team and pay only for the time you use. If you're outgrowing the "ask a friend" approach to IT, this is a good place to start.
Core
Best for: Growing businesses ready to build their IT support
Pick the services your business actually needs and build your own support package. Monitoring, security, backup, cloud management - add what makes sense, skip what doesn't. Monthly commitment, discounted rates, full flexibility.
@home
Best for: Remote workers, freelancers, home offices
IT support built specifically for people who work from home. Your device is monitored, your system stays patched and updated, and you get 30 minutes of remote support every month with priority response when you need more.
Exclusive to Kwik Support
Plus
Best for: Established businesses with 15-30 people
Full proactive IT management backed by a guaranteed SLA. We monitor your systems, manage your servers, and catch problems before they affect your team. Quarterly business reviews keep your IT aligned with where your business is heading. 12-month commitment, billed monthly.
Most Popular Plan
Enhanced
Best for: Larger organisations where IT downtime isn't an option
Your complete IT department without the overhead. Unlimited remote and on-site support, security included, backup covered, cloud management handled. Monthly business reviews and one flat monthly fee. 12-month commitment, no hourly charges, no surprises.
What makes us different
- and why it matters
Every IT company in Cape Town says they're "proactive," "reliable," and offer "peace of mind." Here's what we actually do differently - with numbers you can check.
We've been fixing IT problems since 1992
Over 30 years in IT support, and serving Cape Town businesses since 2012. That's three decades of seeing every IT problem a business can have, and knowing how to fix it. We're not a startup learning on your systems. We've seen it all, from dial-up to the cloud, and we're still here.
99.9% uptime. 83% same-day resolution. Not "peace of mind" - proof.
Every competitor promises "reliable service." We give you numbers. 99.9% uptime across all managed clients. 83% of issues resolved the same day they're reported. These aren't marketing claims. They come from our actual support data.
A home office plan, a DMARC platform, and school-specific security
We built an @home plan because remote workers deserve proper IT support, not a corporate plan squeezed into a smaller box. We built BEACON, our own email security monitoring platform, because off-the-shelf tools weren't good enough. And we built Kwik Shield School Edition because schools have different security needs than offices. No other Cape Town IT company can say this.
No jargon. No buzzwords. No "synergy."
When you call with "my email isn't working," we don't say "we'll remediate the mail flow issue." We say "we'll fix it." Our website, our plans, and our support all use the same plain language you use. Because IT support should make your life simpler, not more confusing.
How it works in practice
These are real problems from real Cape Town businesses. Names and details changed, but the situations, and the fixes, are exactly as they happened.
Scenario 1: The email that wouldn't open
"Yvonne's Outlook won't open. She's been trying all morning."
What we found: Fourteen corrupt mailbox files totalling 200GB of data. No quick fix. This needed a custom solution.
What we did: Built a PowerShell script to repair all 14 files, cleared the backlog of blocked documents, and had Yvonne working again the same day. We then set up monitoring to catch the problem before it happened again.
Scenario 2: The VPN that vanished
"VPN's down. Nobody can connect to the office."
What we found: The ISP was filtering the ports the VPN needed. The existing configuration wasn't going to work, no matter how many times it was restarted.
What we did: Set up a new VPN server, configured the firewall rules to use ports the ISP wouldn't block, and restored remote access for the whole team. Then documented everything so the next person who looks at it won't have to guess.
Scenario 3: The 5-hour emergency
"Exchange is down. Nobody can send or receive email."
What we found: The email server had crashed and the management console was inaccessible. Every minute without email was costing the business.
What we did: Started emergency troubleshooting immediately. Worked through the evening. 5 hours and 45 minutes of focused work, and had email fully restored before the next business day.
Not sure what you need? Start here.
You don't need to know the difference between a server and a switch. You don't need to understand your current IT setup. You just need to know something isn't working the way it should.
Take our free IT Health Check
Answer 8 quick questions about your current IT setup. You'll get an honest assessment of where you stand: what's working, what's at risk, and what to do about it.
No sales pitch. No obligation. Just a clear picture.
Prefer to talk to a person?
Call: 087 820 5005 - we answer during business hours.
WhatsApp: 081 526 1626
For quick questions Email: info@kwik.support
We're IT people, not salespeople. We'd rather understand your problem than pitch you a package.
We take your privacy seriously. We'll only use your details for what you've asked us to do. Read our privacy policy.
Need help right now?
Pick the fastest way to reach us.
Listed in order of how quickly we can respond.
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Call our office 087 820 5005 - You'll speak to a real person, not a menu. |
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Call Steve directly 081 526 1626 - After hours or weekend? Steve's got you. |
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WhatsApp us 081 526 1626 - Can't talk right now? Send a message. |
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Email support support@kwik.support - Great when you need to attach that weird error message. |
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Leave your details Ok, not really an emergency, but you'd still like someone to get in touch. |
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